A little help.
Back to your adventure.
Support for Pathluma recordings, route stories, photo moments and your account.
Get in touch
Tell us what happened, your app version and iPhone model. Please do not send passwords, payment details or private routes unless needed to investigate an issue.
Email supportCommon questions
Location or recording trouble
Open iPhone Settings → Apps → Pathluma → Location and enable Precise Location. Wait outdoors for an accurate fix before Start. Background recording runs during an activity; force-quitting can interrupt it.
Apple Watch workout missing
Sync your Watch with Apple Health, then open Profile → Devices & imports → Apple Health. Grant read permission for workouts and routes, choose a date range and import. Workouts without GPS routes cannot create a route story.
Export looks different from replay
In-app replay uses Apple Maps satellite imagery. Exported MP4s use an illustrated route with your edited photos. Music, video clips and satellite video export are not included.
Free and Plus
Free includes recording, editing, replay, GPX sharing and three watermarked 720p exports per UTC calendar month. Plus provides unlimited on-device 1080p exports, optional watermark removal and your creator signature. Eligible first sign-in starts a three-day preview with no card or automatic charge. Paid Apple subscriptions renew until cancelled.
Restore purchases
Open Profile → Free & Plus → Restore purchases with the Apple Account used to buy it.
Delete an account or recordings
Open Profile → Data & account controls. Account deletion requires your password and removes the shared Firebase identity; the app explains the impact on other apps. Local journal erasure is optional. Health originals and copies already shared elsewhere must be managed separately. Export important content first. Email [email protected] for other privacy requests.
Backups and connected trackers
Signing in does not back up your adventures. Routes, photos and edits stay on this iPhone. Keep exports of important content. Direct tracker account sync and cloud storage are not available.
Apple subscriptions
Manage or cancel a subscription · Request a refund from Apple
Deleting your account does not cancel Apple billing.
Pathluma is being prepared for App Store release. A download link will appear when available.